![]() 76% of people who experienced empathy from their leaders reported they were engaged compared with only 32% who experienced less empathy. When people reported their leaders were empathetic, they were more likely to report they were able to be innovative-61% of employees compared to only 13% of employees with less empathetic leaders. A new study of 889 employees by Catalyst found empathy has some significant constructive effects: ![]() And a new study at Georgetown University found workplace incivility is rising and the effects are extensive, including reduced performance and collaboration, deteriorating customer experiences and increased turnover.Ĭontributor Empathy Contributes to Positive Outcomesīut as we go through tough times, struggle with burnout or find it challenging to find happiness at work, empathy can be a powerful antidote and contribute to positive experiences for individuals and teams. A study published in the Academy of Management Journal found when people are on the receiving end of rudeness at work, their performance suffers and they are less likely to help others.
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